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Terms and Conditions:


1. Cancellation Policy:

   - Bookings can be adjusted, amended, or canceled without charge up until 48 hours before the scheduled appointment.

   - Less than 48 hours' notice or no-show will result in sessions or services being treated as used.

   - Deposits, if any, will not be refunded, and prepaid package sessions will be treated as used. Surcharges may apply.


2. **Late Arrival Policy:**

   - In case of late arrival, the salon reserves the right to shorten treatment time or omit some booked services while still charging the full fee.


3. **Unforeseen Situations:**

   - The salon understands unforeseen situations but notes that any booked appointment generates costs to the salon (specialist wages, rents), which need to be covered.

   - If the salon schedule does not allow for the service due to client delay, the salon has the right to refuse service and charge the full fee.


4. **Skin Test for Chemical/Hair Colour  and Laser Hair Removal Services:**

   - Clients may require a skin test at least 48 hours before the booked appointment.

   - Failure to do so may result in the salon refusing the chemical/colour part of the treatment or the full session of the Laser Hair Removal service and charging for the service.


5. **Appointment Confirmation:**

   - If an appointment is not confirmed in writing (text or email), the salon may not be able to investigate its availability, and the salon cannot be held liable.


6. **Service Changes and Payments:**

   - Prices quoted without personal consultation are subject to changes based on the required services.

   - Specialists will communicate any changes, and services will only proceed with client confirmation.

   - The salon accepts various forms of payment, and in the absence of a card terminal, payment may be required via transfer or cash.


7. **Results and Expectations:**

   - The salon does not provide refunds if the results do not meet client expectations, provided it is not due to salon or specialist error.

   - Hair colour and laser hair removal effectiveness depend on various factors, and unexpected results are beyond the salon's responsibility.


8. **Laser Hair Removal Requirements:**

   - Clients must shave all laser-treated parts no less than 24 hours before the appointment.

   - Failure to do so may result in the salon refusing treatment but still charging for the session or treating prepaid packages as used.

    - The Salon DO NOT offer shaving services.


9. **Terms and Prices Changes:**

   - The salon reserves the right to change terms and prices, consulting with clients and presenting special terms and conditions for specific services.


10. **Before and After Photos:**

    - The salon may securely store before and after photos for monitoring purposes, informing clients and obtaining permission beforehand.


By booking an appointment at our salon, you acknowledge and agree to these terms and conditions. The salon reserves the right to refuse service to anyone not complying with these policies. Thank you for your understanding and cooperation.

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